# How to return a product We understand you might not always have a great experience. If you want to return a product purchased on Agora, contact . Our team will verify the e-commerce website's return policy and reply to your request with options. If returns are possible, we will refund your order and connect you to the Merchant so they can send you shipping labels if applicable. You will return the product and get a refund from Agora via cash or Agora Credits. If you have any questions, contact [Support](/support/premium-support.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.searchagora.com/customers/guides/how-to-return-a-product.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.