> For the complete documentation index, see [llms.txt](https://docs.searchagora.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.searchagora.com/customers/guides/how-to-return-a-product.md).

# How to return a product

We understand you might not always have a great experience. If you want to return a product purchased on Agora, contact <support@searchagora.com>. Our team will verify the e-commerce website's return policy and reply to your request with options. If returns are possible, we will refund your order and connect you to the Merchant so they can send you shipping labels if applicable. You will return the product and get a refund from Agora via cash or Agora Credits.

If you have any questions, contact [Support](/support/premium-support.md).