# Agora out of stock policy Agora works hard to prevent customers from ordering products that are out of stock. When a Customer opens a product, they will see the "Out of Stock" button instead of the "Add to Cart" one if the item is not in stock.\ \ In the event that a Customer orders a product that was in fact out of stock, we will immediately contact them offering a full refund in the form of cash or [Agora Credits](/customers/guides/what-are-agora-credits.md), which can be redeemed instantly towards their next purchase. In case of any questions, contact [Support](/support/premium-support.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.searchagora.com/customers/guides/agora-out-of-stock-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.